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CNMI DOL provides updates on technical issues regarding PUA online application

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The CNMI Department of Labor (DOL) would like to provide updates on several known technical issues regarding the Pandemic Unemployment Assistance (PUA) online application portal, as of June 17, 2020.

Technical Issues

Update

Selection of “Northern Mariana Islands” as a ‘state’ does not allow claimant to proceed with PUA application

Issue reported to vendor for troubleshooting. As of 11:00 a.m. ChST, vendor has resolved the issue.

Upon entering Social Security Number (SSN), system generates message indicating that an existing account matches the SSN and does not allow claimant to proceed with PUA application

Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020.

Claimants receiving system generated messages indicating an existing claim has been activated in a different state or territory

Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020.

 

System generated non-monetary determinations

Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020.

 

PUA applicants are encouraged to inform the Department of Labor regarding any technical issues experienced during the online application process. All technical issues will be forwarded to the online portal vendor to assist with resolving the issue. Online issues that can be handled at the Department level will be handled expeditiously.   

 

PUA/FPUC Questions:

Individuals are encouraged to email This email address is being protected from spambots. You need JavaScript enabled to view it. or call any of the following numbers between 8:00 am to 4:00 pm, (Mon-Fri) for any PUA/FPUC-related inquiries.

 

SAIPAN:                                            ROTA:                                                TINIAN:

670-989-9089                                     670-989-9001                                     670-989-9000

670-989-9090                                     670-989-9097                                                            

670-989-9080

670-989-9081

670-989-9083

670-989-9084

 

 

 

 

FRAUD Hotline:

Individuals are encouraged to call 670-989-9095 to report any perceived instances of waste, fraud or abuse pertaining to the PUA/FPUC programs.

 

CNMI DOL is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities. Visit CNMI DOL’s website at www.marianaslabor.net for more PUA/FPUC-related information.

November 2020 pssnewsletter

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